Telephone banking

Your telephone gives you access to your bank accounts 24 hours a day, seven days a week. You can do your banking from your home, office, car, even the beach.

You have the choice of using our 24/7 automated service or you can speak to one of our consultants.

Our consultants are available from:

  • Monday to Friday between 8am and 9pm
  • Weekends and public holidays between 8am and 4pm

Once you have registered for telephone banking you can make payments, transfer money between your linked accounts, receive fax confirmation of transactions and copies of your statements.

We also offer Speech Banking. Speech-enabled telephone banking means that your voice is your key to do your banking ... no using your telephone's keypad when doing transactions (unless you really want to). Click here for more.

  • To view the telephone banking process please click here
  • To view the speech banking process please click here

To register for telephone banking you must have a valid AutoBank, MasterCard credit, Business AutoBank or E Plan card, and an ATM PIN.

If you have not registered for telephone banking you can do so by following these simple steps: Ensure that you have a valid Standard Bank card and an ATM PIN or customer-selected PIN (CSP) to set up your self-service banking profile Create your self-service banking profile

  • You can create your self-service banking profile by calling our Customer Contact Centre on 0860 123 108 or on our Internet site by clicking here.