Lost or stolen card

If your TravelWallet card has been lost or stolen:

  • Report the card immediately by calling the lost card call centre on 0800 020 600 from South Africa or +27 11 299 4114 from overseas. The lost card call centre is open 24 hours, 7 days a week. 

  • You can order a replacement card at a fee and also request an emergency cash advance at a fee from the consultant. 

We recommend that you record your card number in a safe place, as it will help identify the card should you need to cancel it.

Lost Card Protection insurance is automatically provided on all TravelWallet cards reported lost or stolen. The insurance covers all transactions that are not PIN-based.


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